Shipping policy

Shipping & Delivery Policy

Effective Date: 5th Sept 2026

At MIRAAS, we are committed to ensuring that your order reaches you safely, securely, and in the best possible condition. All orders placed through miraas.co.in are carefully packed and shipped through our trusted courier partner, Blue Dart.

1. Order Processing

Once your order is successfully placed, you will receive an Order Confirmation via your registered email address and/or mobile number.

Orders are processed and dispatched from our facility after successful order verification and payment confirmation.

Once your order has been dispatched, you will receive a shipping confirmation with tracking details, allowing you to follow your shipment until delivery.

2. Shipping & Delivery

We currently ship orders across India through Blue Dart.

Delivery timelines may vary depending on the destination, serviceability of the pin code, weather conditions, holidays, and other circumstances beyond our control.

Once your order has been handed over to the courier, you can track its progress using the tracking details provided by MIRAAS.

Please note: Delivery timelines are estimates and are not guaranteed. Delays caused by the courier partner, weather, natural events, operational disruptions, or other circumstances beyond MIRAAS's control may occur.

3. Order Cancellation

We understand that plans can change.

You may request cancellation of your order within 24 hours from the time of order confirmation.

After the 24-hour cancellation window has expired, your order may already have entered the processing or shipping stage and cannot be cancelled.

To request a cancellation, please contact us as soon as possible with your order number and registered contact details.

For eligible prepaid orders, refunds will be processed to the original payment method, subject to the applicable payment gateway/banking timelines.

4. Address & Delivery Information

Customers are responsible for providing a complete and accurate shipping address, contact number, and other required delivery information at the time of placing an order.

MIRAAS will not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect address, repeated delivery attempts, or the recipient being unavailable, additional shipping charges may apply if the customer requests re-shipment.

5. Delivery Attempts

Our courier partner may make delivery attempts at the address provided during checkout.

If you are unavailable at the time of delivery, please coordinate with the courier partner using the tracking information provided.

If the shipment is returned to MIRAAS after unsuccessful delivery attempts, please contact our customer support team for further assistance.

6. Damaged or Incorrect Products

We take great care while packing every MIRAAS order.

If you receive a package that appears damaged, tampered with, or contains an incorrect product, please contact us as soon as possible after delivery.

For damaged packages, we strongly recommend taking clear photographs or a video of the package before opening it, including the outer packaging and shipping label. This may be required to process an exchange request.

After reviewing the issue, MIRAAS may arrange an exchange where the request meets our exchange conditions.

7. Returns & Exchanges

MIRAAS does not offer returns or refunds for delivered products.

However, we do offer exchanges in eligible cases, such as:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The product received does not match the product ordered.

For hygiene, safety, and product integrity reasons, opened, used, sprayed, or altered perfume products may not be eligible for exchange, except where the product is determined to be defective or damaged upon delivery.

Exchange requests are subject to verification and approval by MIRAAS.

8. Products Damaged During Transit

If your order is damaged during transit, please contact us immediately after delivery with your order number and supporting photographs/videos.

Once the issue is verified, MIRAAS will coordinate with you regarding the appropriate resolution, which may include an exchange of the affected product.

9. Delivery Delays

While we work closely with our courier partner to ensure timely delivery, MIRAAS cannot be held responsible for delays arising from circumstances outside our reasonable control, including:

  • Extreme weather conditions
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Operational or technical issues with the courier
  • Incorrect or incomplete delivery information
  • Events beyond our reasonable control

You may continue to monitor your shipment using the tracking information provided by us.

10. Contact Us

For questions regarding your order, shipping, cancellation, or exchange, please contact our customer support team.

MIRAAS
Website: miraas.co.in
Email: info@miraas.co.in
Phone/WhatsApp: +91 9930005411

Please keep your order number ready when contacting us so that we can assist you more quickly.